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Melbourne, Australia, 3000



Balanced Scorecard Professional Certification



Course Details

Duration: 5 days
Code: 370
Price: AUD$4,980+GST

Course Benefits

The learning goals of the course are to:
  • Review best practices in building and implementing balanced scorecards & KPIs, strategic management systems,
  • Cascading the system to encompass all organisational tiers and operations,
  • Employing change management to sustain the system,
  • Practice facilitation and coaching skills that will be useful in your organisation

Who Should Attend & Why

This course is designed for people who have responsibility for developing, implementing and maintaining scorecards, and other performance management systems.

Typical attendees include those with responsibilities for implementing and/or maintaining the management system; developing appropriate performance measures; selecting software tools; cascading scorecards to lower tiers in the organisation; evaluating or reporting strategic and operational performance data; and/or improving resource allocation decision making.

Course Details

This 5 day course is an intensive amalgamation of courses Course 301 (Introduction to the Balanced Scorecard) and Course 401 (Advanced Balanced Scorecard).
The course is followed by a one hour multiple choice examination to achieve professional certification. 
Taught as a hands-on workshop using interactive lectures, practical examples, case studies, shared participant experiences, and practice sessions.


This course covers the entire range of balanced scorecard topics - organisation development, change management and communications planning, strategic planning, KPI development, strategy mapping, performance measures and target setting, strategic initiative prioritisation, automation, cascading, and strategic management - in one week. Fully consistent with basic balanced scorecard concepts & terminology developed by Kaplan & Norton, the course covers scorecard development in business, government, and non-profit organisations. Participants get hands-on practice using a simple, step-by-step process for developing a scorecard system on their own.

Course Objectives

Module 1: Evaluation to Assessment
  • Best practices related to Steps Nine and One of the Nine Steps to Success.

Module 2: Advanced Strategic Foundations Development
  • How to analyze, identify and correct poor strategic foundation design and migrating from other planning models to the balanced scorecard.

Module 3: Advanced Objective & Strategy Map Development
  • Strategic Objective & Strategy Map Best Practices.

Module 4: Advanced Performance Management – Measure What Matters
  • How to use several frameworks, such as the Logic Model, the Decision Model and the Critical Question model to develop a family of potential measurements for each objective.

Module 5: Measurement Definition, Implementation & Visualisation
  • Advanced performance measurement definition, implementation & visualisation.

Module 6: Strategic Initiative Prioritization & Management
  • Advanced strategic initiative prioritization techniques & project management primer.

Module 7: Advanced Scorecard Alignment & Cascading
  • How to build organisational alignment through advanced cascading techniques.

Module 8: Managing & Sustaining a Balanced Scorecard
  • Day-to-day management and budgeting with a Balanced Scorecard.

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