BSA's Research Program

BSC Australia has a platform of inquiry and investigation into business strategy and the management of organisational performance through the Balanced Scorecard framework.

The BSC focuses upon an organisation’s strategy, the ability to break it down into quantifiable goals, and then measure whether those goals are being achieved. In doing this, the BSC presents a total picture of how the organisation is performing, and at the same time identifies the component areas of the business, opening them up for greater understanding.

The BSC is not a static framework. It is a dynamic lens through which to see and measure the finances, the customers, the business processes, and what the business is learning from its operations and in turn, how all these are interacting and contributing to business development. Consequently, the BSC framework is continuing to evolve, just as business and organisations continue to change. 

BSC Australia believes it is very important to maintain rigorous and active research into all facets of the BSC and its practice. We are continuing to accumulate increasing understanding of these component areas through our research, and identifying clear practical steps for the best use of the BSC methodology in practice.

BSC Australia maintains a strong data base of organisations interested in the BSC. This represents a strong base of experience and knowledge about the BSC and provides continuing opportunity to inquire into the issues emerging from current practice.

Apart from the interplay of the four perspectives of the BSC, research has emerged around such areas as the refinement of measures against strategic initiatives for the organisation’s goals and budgets, the nature of a continual review of systems, and the definition of critical steps for successful implementation. Each business and organization has some special features which the BSC takes into account.  Our research is aimed at capturing this, and in so doing opening up the opportunity for further shared understanding of how the BSC works for each unique situation.

Other particular issues that have arisen are
-  the target setting process and the end product, 
-  priority setting for strategic initiatives, 
-  the reporting methodology (frequency and detail), and 
-  performance information systems.

BSC Australia is setting out to explore the changing nature of these areas and to bring that knowledge to the advancement of good BSC practice. 

We appreciate working with others. If your organisation has BSC experience and wishes to participate in one of our research projects, please contact us at admin@balancedscorecardaustralia.com